Competencies - A
Cornerstone of Strategic HR Management
define competencies as those measurable skills, abilities and personality
traits that identify successful employees against defined roles
within an organisation.
competencies are those competencies that any successful employee
will need to rise through the organisation; the level of accomplishment
may vary but the essential competency will remain the same. Competencies
can, of course, change over time and should not be regarded as immutable.
perform two vital functions:
uniquely define an organisation's values and requirements as
expressed through its people.
form the cornerstone for the implementation of HR systems such
as selection, appraisal, management development and succession
prefer to assess competencies using comprehensive interviewing and
questionnaire techniques designed around sound psychological principles.
We usually follow the 5 stages below:
grid interviewing to elicit the constructs managers use when
assessing management performance.
incident techniques to establish those competencies associated
with successful managers.
between six and twelve core competencies from the interview
and questionnaire material.
and agreement of competencies with senior management.
have used these methods successfully in many organisations including
BAT, Johnson Wax, Debenhams, Saatchi & Saatchi and American
Express and Hanover Housing Association.